Support

We advise you and find products that meet your wishes.

QUESTIONS & ANSWERS

FAQs

Any questions about our products

We like to know our customers beyond a simple online order in order to help you and direct you to the model that best suits your needs.

If the description of our products is not enough to answer your doubts, do not hesitate to contact us using the form.

Where is my package?

Once the order has been shipped, we will send you a tracking code with which you can track your package and know the remaining shipping time.

About delivery

All our orders are usually processed and dispatched within 3 to 8 working days in the EU. More information "here"

Shipping charges are calculated at checkout based on the weight, dimensions, delivery time, and destination of the items in the order.

If you make several purchases of items at the same time, it is possible that the shipping costs multiply because the items with different sizes and weights are accumulated. In this case, we are committed to minimizing delivery costs and refunding you the difference.

How to pay ?

By Visa or Mastercard by continuing the purchase on our Site or by Bank transfer following the instructions "here"

After sales service - Defective or incomplete package

If your package arrived damaged or incomplete, contact us to review your request and we will provide you with a replacement or refund as soon as possible. More information "here"